Terms & Conditions of Use

Coin Mercantile Inc. is committed to the highest quality products and total customer satisfaction.  All Coins we sell are unconditionally guaranteed Genuine

SERVICE

We pride ourselves on quality of service. Your business is important to us. Don’t hesitate to contact us if you have any questions or need assistance. Our customer service representatives are always willing to answer any questions you might have.  Remember, we guarantee your complete satisfaction on everything you buy.  If you'd like one of our representatives to assist you, we invite you to call or email us at sales@coinmerc.com.  You may place an order 24 hours a day, seven days a week.

QUALITY AND INTEGRITY

We are committed to the highest product quality. Our focus on Rare Modern World coins takes us all over the globe searching for the best, investment quality coins available. You get exactly what you pay for, and nothing less. We describe every coin we sell in writing to ensure you know exactly what you are paying for. In the event that you are not satisfied, we will ensure that you receive a fast replacement or refund for a return.  We allow you a full 7 calendar day return privilege and money back guarantee from the day you receive your order.

FINANCING

We Offer a Layaway plan for our clients to assist them with financing their purchase of our coins.  Layaway is available for orders of $500 or more with payment terms of initial down payment of 1/3 the total purchase price of the order and the balance paid within 90 days.  A 10% restocking fee will be charged to layaways that are cancelled or unpaid after 90 days.  The balance will be refunded promptly.  No Changes can be made to these orders.  We reserve the right to limit this privilege at any time, at our discretion, without notice.

SHIPPING POLICIES:

Shipping to and from Coin Mercantile, Inc. is at the customer's expense and varies according to weight, size, shipping type and location. All items will be shipped insured.  During certain promotional periods customer's may be offered a choice of free shipping.  If the free shipping option is available and selected, the choice of carrier and delivery time will be at the sole discretion of Coin Mercantile Inc.  This free shipping offer ONLY applies to retail orders.  Please note; the Free Shipping option may NOT be used in conjunction with a discount coupon.  We will ship worldwide, subject to any and all applicable customs requirements (which may include the need for customers to provide additional information). All orders must be paid for in advance before shipment.

Duties & Value-Added Taxes (VAT):  Customer is responsible for all Duties and VAT as charged and required by customer's individual destination countries. Returns are NOT accepted for non-payment of Duties and VAT by customer. Please visit link for individual country Duties and VAT rates http://www.uscib.org/index.asp?documentID=1676.

Shipping Times: We ship most orders within 1-2 business days after payment is received and processed, but shipping times may vary due to heavy volume. Upon checkout on the website, customers have the option to select shipment to be sent either USPS (United States Postal Service), International Air or Registered Mail or UPS (United Parcel Service). Delivery times will vary greatly depending on final package destination.

Insurance: We highly recommend 100% insurance on all shipments. If you have fully insured your shipment and believe a shipment to be lost, please wait for the appropriate delivery time to expire, then e-mail a claim to us stating your address and name, item(s) lost and price paid. We will then initiate a claim. Please note: It is a felony to file a false claim for something which you have already received.  If you have NOT fully insured your shipment, please notify us and we will do our best to assist you in recovering your package, but cannot make any guarantees regarding successful recovery.  Coin Mercantile Inc. is NOT responsible, will NOT be liable and will NOT bear the economic loss of your package if you choose a shipping method which causes your package to be un-insured or under-insured.

International Free Shipping Policy:  The Free Shipping option for international shipping utilizes the USPS (U.S. Postal Service) in conjunction with the foreign mail stream (the post service of your destination country) for international shipping and delivery of your package.   Each individual destination country has predetermined legal insurance limits, which are generally much lower than the legal limits of shipping insurance in the U.S. for domestic shipping within the U.S. under the purview of the USPS.  Each individual destination country’s predetermined legal insurance limits are set in place by local governing authorities and prohibit us from insuring your package beyond the value of your destination country’s post service insurance limits.  You the purchaser are unilaterally responsible (Coin Mercantile Inc. is NOT Responsible) to check with your destination country’s post service for its predetermined maximum shipping insurance limits, which often change, in order to ensure that your package will be insured for the full value of its contents.  Therefore, we highly recommend that you choose shipping by UPS or Fed Ex to ensure adequate insurance coverage for the full value of the contents of your package, where your country’s post service has maximum shipping insurance limits which fall below the full value of the contents of your package.  Coin Mercantile, Inc. is NOT responsible, will NOT be liable and will NOT bear the economic loss of your package if you choose a shipping method which causes your package to be un-insured or under-insured.

Our Shipping (freight) charges Includes shipping and handling and cover all associated costs and services including labor, materials, packaging, delivery to transit location, courier or private carrier and order processing costs.

REFUNDS AND RETURN POLICY:
 
Returns: Coin Mercantile is dedicated to customer satisfaction. All items are warranted in the condition as represented on our website unless otherwise described. Customers will have 7 calendar days to return any product, with the exception of items listed below under the “RETURN EXCEPTION” paragraph of this section.

Refunds and Returns:  For returns, we have a 7 calendar day money back guarantee so if you are not satisfied with a coin or coins you have purchased from us for any reason, you may return the coin or product to us within 7 calendar days of receipt of the item(s) and as long as it is in its original new condition, with all original packaging and includes the certificate of authenticity (COA), if issued, in undamaged condition, we will provide you with a full refund for the coin(s) or product(s); with the exception of the products listed below under the “RETURN EXCEPTION” paragraph of this section as described below.  If multiple quantities of an item are purchased, and you wish to make a return, you may be required to return all of the items (the entire quantity) of that item that you purchased and was shipped to you. We have established this policy to prevent customers from ordering 10 of one item, picking their favorite sub-set of such items from those 10 purchased (so that they can certify or grade them or do otherwise) and then returning the remaining pieces. Our policy prevents someone from leveraging our stock for the sole purpose of obtaining the "best of the best" to the disadvantage of our other loyal and appreciated customers. If you did purchase multiple quantities of a particular item and desire to make a return, please contact us first for our permission and instructions.  If products are returned to us after this 7 calendar day period of time, we will generally not accept such return.  We generally do not provide refunds for shipping and handling unless the product you have received arrived damaged or was the incorrect product.  Returned products must be well packed for shipping in order to prevent damage upon return to us, as we will not accept returns that are damaged from return shipment.  Damaged return shipments will Not Receive A Refund.

Return Exception:  For Gold, Platinum and Palladium coins, we will Not Accept Returns for undamaged Gold, Platinum and Palladium coins or bullion or bullion-related products, whose weight equals or exceeds one half ounce (1/2 oz), without calling us first for our explicit permission, as the intrinsic value of the underlying precious metal for such coins is fluctuating significantly in real-time, globally.  We will not accept returns of multiple quantities of 1 item purchased, unless there is damage; for the reasons described above in the previous paragraph.  If you want to return such a coin or coins, Please CALL us first to inquire about our possible acceptance.  We will Not Accept Returns for the following beyond our 7 calendar day money back guarantee: shipment delays or transit delays resulting from express couriers, the U.S. Postal System (USPS), foreign mail streams, the U.S. government, U.S. or foreign national holidays, inclement weather or delays in the clearing of funds by financial institutions.

OTHER TERMS AND CONDITIONS OF SALE:

Order quantities

We reserve the right to limit quantities ordered. We reserve the right to refuse to accept any order which we deem to contradict our standard policies. We reserve the right to change our policies from time to time without prior notice.

Price changes

We reserve the right to changes prices at any time without notice. All offers and prices are subject to alteration.  Changes caused by errors or price changes are possible.  Prices are subject to change due to constant, real time and global fluctuations in metal prices, currency prices, interest rates and other ancillary costs and factors.  Given prices are in USD and are also based upon currency exchange, e.g. (AUD/USD) (EUR/USD) (YEN/USD) (GPB/USD) and metal rates (AG/AU) at the time and day this offer is made.  Recalculation of the price will be performed at the time of order to reflect currency exchange and metal rates as well as other factors at the time of order.  Prices are excluding freight.  Any order placed, confirmed and accepted (acceptance requires payment in full with cleared funds) up to that price change will be valid; however we reserve the right to limit the quantities ordered in the event of a price change.

Items are subject to availability, and may change without notice from time to time. If an item is not available at the time of your order, it will be removed from your order, and you will not be charged for the unavailable item. If your credit card is charged for the item, and we discover the item is unavailable, we will either refund the credit card for the item which is unavailable, or backorder the unavailable item and ship the remainder of the order separately, or we may hold the entire order if we expect stock to enter our system within a reasonable timeframe. No cancellation will be accepted after shipment.

Unfortunately, we may not be able to notify you in advance if an item is unavailable.

Shipping Includes shipping and handling.  Our shipping and handling charges cover all associated costs and services including labor, materials, packaging, courier or private carrier and order processing costs.

Order by web site, phone, fax or email

If you wish to place an order for any item you see listed, please use our online store.  If you prefer to email us an order request, you may do so. However, such email is not recommended for any credit card information and payment should be arranged over the phone. via fax or securely via our web site.

Orders submitted by Visa or Mastercard are processed at the time of order placement. We will take the proper steps necessary to ensure the information you provide is correct.  However, If this information is incorrect, while we reserve the right to cancel your order without notice, we will attempt to contact you to rectify the payment issue.

While every effort is made to ensure the accuracy of the information, including images, specifications and prices displayed on our website, Coin Mercantile Inc. reserves the right to make corrections if an error does occur. The images provided on our web site illustrate an example of the design of the item. We use standard images for most items to illustrate the design only. Photos most likely are not actual size. If you are questioning the size, please see the tab titled "specifications" next to the coin or contact us prior to ordering.

We will accept checks, but checks must be drawn on a U.S. bank (NO FOREIGN CHECKS).  A $25 fee will be charged for all dishonoured/NSF/stop-payment cheques, or for credit card chargeback.

THIS WEBSITE AND THE CONTENTS HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND COIN MERCANTILE INC. DOES NOT WARRANT THAT THE USE OF THIS WEB SITE WILL BE UNINTERRUPTED, ERROR-FREE, STABLE OR SUITABLE. COIN MERCANTILE INC. MAKES NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED ABOUT THE WEB SITE, ITS AVAILABILITY, OR ITS OPERATION, INCLUDING WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR THOSE ARISING BYLAW, STATUTE, USAGE OF TRADE, OR COURSE OF DEALING.

Information on this website could contain technical or other inaccuracies or typographical errors. Coin Mercantile Inc. may make improvements and/or changes in the Contents described in this website at any time without prior notice.

IN NO EVENT, IN REGARD TO THIS WEB SITE OR ANY OTHER THIRD PARTY-LINKED WEB SITE, WILL COIN MERCANTILE INC. BE LIABLE TO ANY PARTY FOR ANY SPECIAL, INCIDENTAL, DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION, THOSE RESULTING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, LOSS OF PROFITS, BUSINESS INTERRUPTION AND LOSS OF DATA, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

ALL TRANSACTIONS ARE GOVERNED BY THE LAWS OF THE STATE OF OREGON AND ORIGINATE IN THAT STATE.

Call 1-866-217-8458, FAX 1-503-914-0366 or Email: info@coinmerc.com