Shipping & Returns

STORE TERMS - SHIPPING, RETURNS, REFUNDS:

Shipping Policies
Shipping to and from coinmerc.com is at the customer's expense and varies according to weight, size, shipping type and location. All items will be shipped insured.  During certain promotional periods customer's may be offered a choice of free shipping.  If the free shipping option is available and selected, the choice of carrier and delivery time will be at the sole discretion of Coin Mercantile Inc.  This free shipping offer ONLY applies to retail orders.  Please note; the Free Shipping option may NOT be used in conjunction with a discount coupon.  We will ship worldwide, subject to any and all applicable customs requirements (which may include the need for customers to provide additional information). All orders must be paid for in advance before shipment.

SHIPPING TIMES: We ship most orders within 1-2 business days after payment is received and processed, but shipping times may vary due to heavy volume. Upon checkout on the website, customers have the option to select shipment to be sent either USPS (United States Postal Service), International Air or Registered Mail or UPS (United Parcel Service). Delivery times will vary greatly depending on final package destination.

INSURANCE: We highly recommend 100% insurance on all shipments. If you have fully insured your shipment and believe a shipment to be lost, please wait for the appropriate delivery time to expire, then e-mail a claim to us stating your address and name, item(s) lost and price paid. We will then initiate a claim. Please note: It is a felony to file a false claim for something which you have already received.  If you have NOT fully insured your shipment, please notify us and we will do our best to assist you in recovering your package, but cannot make any guarantees regarding successful recovery.  Coin Mercantile Inc. is NOT responsible, will NOT be liable and will NOT bear the economic loss of your package if you choose a shipping method which causes your package to be un-insured or under-insured.

INTERNATIONAL FREE SHIPPING POLICY - The Free Shipping option for international shipping utilizes the USPS (U.S. Postal Service) in conjunction with the foreign mail stream (the post service of your destination country) for international shipping and delivery of your package.   Each individual destination country has predetermined legal insurance limits, which are generally much lower than the legal limits of shipping insurance in the U.S. for domestic shipping within the U.S. under the purview of the USPS.  Each individual destination country’s predetermined legal insurance limits are set in place by local governing authorities and prohibit us from insuring your package beyond the value of your destination country’s post service insurance limits.  You the purchaser are unilaterally responsible (Coin Mercantile Inc. is NOT Responsible) to check with your destination country’s post service for its predetermined maximum shipping insurance limits, which often change, in order to ensure that your package will be insured for the full value of its contents.  Therefore, we highly recommend that you choose shipping by UPS or Fed Ex to ensure adequate insurance coverage for the full value of the contents of your package, where your country’s post service has maximum shipping insurance limits which fall below the full value of the contents of your package.  Coin Mercantile Inc. is NOT responsible, will NOT be liable and will NOT bear the economic loss of your package if you choose a shipping method which causes your package to be un-insured or under-insured.

Shipping Includes shipping and handling.  Our shipping and handling charges cover all associated costs and services including labor, materials, packaging, courier or private carrier and order processing costs.

Return Policies
coinmerc.com is dedicated to customer satisfaction. All items are warranted in the condition as represented on the site unless otherwise described. Customers will have 7 days to return any product, with the exception of bullion-related items. There are no returns on bullion-related products. If multiple quantities of an item are purchased, and you wish to make a return, you may be required to return all of the quantity on that item shipped to you. We have established this policy to prevent customers from ordering 10 of one item, picking their favorite items from those 10 (so that they can certify or grade them) and returning the remaining pieces. This prevents someone from leveraging our stock for the sole purpose of obtaining the "best of the best". If you did purchase multiple quantities of a particular item and need to make a return, please contact us first for instructions.

REFUNDS AND RETURN POLICY

For returns, we have a 7 calendar day money back guarantee so if you are not satisfied with a coin you have purchased from us, you may return it to us within 7 calendar days of receipt of the item and as long as it is in its original new condition, with all original packaging and certificate of authenticity, in undamaged condition, we will provide you with a full refund for the coin or product.  If products are returned to us after this period of time, we will not accept such return.  We generally do not provide refunds for shipping and handling unless the product you have received arrived damaged or was the incorrect product.  Returned products must be well packed for shipping to prevent damage upon return to us, as we will not accept returns that are damaged from return shipment.

Other conditions that apply:

• Shipping and handling is NOT refundable.
• Returns for third-party graded items, or sealed product due to quality concerns must be substantiated.
• Any refunds made will be credited in the same payment manner and currency as the original purchase (except that cheques will be issued in place of Money Orders and Bank Drafts).
• We strongly suggest that you ship items back to us via insured mail
• All returns must be in original, resalable condition with all original packaging
• No returns will be accepted on items removed from holders or capsules, or items missing original packaging or certificates and not in original condition
• Please allow 5-10 business days for refund

** ALL SALES AND DEPOSITS ARE FINAL AFTER SEVEN DAYS **